The Shoemart

Nathan R

3 years ago

These guys are great. First, you can buy second quality Aldens here at a discount. The defects in the shoes are very hard, if not impossible, to find, and the defects are generally something insignificant such as an insole that is very slightly misaligned or a stamp that’s uneven. Second, I found a defect in a pair of first quality Aldens I bought two years ago. After two years, it was my first time wearing them because I had started working from home, and it was only then I saw a tear in the leather. The store offered to repair the shoe free of charge.

stephan siegel

4 years ago

I bought shoes and had trouble getting fitted because of a swollen foot due to a knees replacement. Ed and his brother were 100% honorable. When it looked like I was not sure I if I had the right fit, Ed's brother promptly gave me a refund for two expensive pairs of shoes. They clearly wanted me to buy shoes only if i was certain the shoes fit. They were looking to the future and my buying shoes cc that fit o properly when my foot was not swollen.

Phillip Wilson

7 years ago

An excellent prices on very fine shoes. The fit of the shoes I purchased online is, as always, perfect with Alden shoes built on the Barrie last. I especially like the plantation rubber sole because it provides a softer feel for walking on hard surfaces. Although this pair was a "factory second," I cannot find any imperfection that explains to me the reason that it was so classified. My wife and I also recently visited the new location of The Shoe Mart "brick and mortar" store. The attention that Joe Zapatka gives his customers at The Shoe Mart is extremely helpful, and unlike most salespeople in department stores and discount shoe stores, he really knows how to fit shoes and takes the time to ensure that the fit is right for the customer. We purchased three pairs of shoes on this visit, and I am happy with all of them. I will continue to buy shoes online from The Shoe Mart and will visit the store as often as possible. Although I live about 200 miles away, it is worth the trip. I would recommend The Shoe Mart to anybody who recognizes that good shoes are an investment, not simply an expense season-to-season.

Andrew Wolf

3 years ago

Highly recommend TheShoemart. I bought a pair of beautiful Alden boots here. Probably the best shoes I've ever owned. And then, a few years later, brought them in for polishing and new soles, which I'm happy to report was done very well, and quickly, and at a good price point. Excellent customer service. I'll definitely be coming back in the future!

Vincent Esposito

year ago

Ordered a pair of 981 LHS loafers as they were sold out everywhere else in NYC. Thrilled with my experience with The Shoemart - my confirmation and shipping emails came within 2 hours of my order and my shoes arrived carefully packed within 2 business days. The box also included a hand signed inspection note, a thank you card and a shoe horn. Really can’t beat service like that these days! 10/10 experience and will be ordering again with these guys.

Eric Grewal

8 months ago

Really appreciated the incredible shoe selection and expert sizing assistance from Mr. Joe Zapatka. He found me a perfect-fitting pair of special edition Alden shell cordovan loafers. I’m hooked, and I’ll certainly be back for more.

Brant Dixon

year ago

The best place to get Alden rare leather shell cordovan shoes and boots! It may take a while but these shoes are heirloom quality!

Jose Almejo

4 years ago

I recommend The Shoe Mart for all of your shoe needs. Joe and Ed are reputable and friendly owners who are almost always available at their Norwalk location. I purchased multiple boots from this store and asked my questions on caring for my new Alden Indy’s. The 403s pictured are seconds and had darkened after some time left outside of the box. I called Joe and he called me back within 20 minutes and made it clear if the boots were fixable he’d fix them or if they weren’t worn, I could receive a full refund. No questions asked. I took a trip to the store and the photo is a testimony to their work. I was assisted by Ed who worked and (to my eyes) repaired these seconds that I’ll enjoy for years to come. Thank you Shoe Mart. I’ll be sure to stop at your store in the future and complete my Indy collection.

Paul Meijer

year ago

Why I Drive 3 Hours for Alden Shoes—And You Might Want To As Well When it comes to premium footwear, there are plenty of places to shop—but none compare to the personalized service I get from Joe & Ed at The ShoeMart in Norwalk, Connecticut. A few years ago, I picked up three pairs of Alden shoes—black, brown, and a standout mid-tan that quickly became my favorite. Recently, one pair needed a touch-up: a loose eyelet and heel pad. I called the store, they gave clear refurbishing instructions, and I shipped them out. A few days later, they were returned to my doorstep—fully repaired and at no charge. That’s next-level customer service. Yes, Alden shoes come at a premium—but they’re worth every penny. I wore mine fresh out of the box to the NADA convention, where comfortable shoes are a must. By the end of day one, most attendees were complaining about sore feet. Not me. These shoes felt broken in from the first step—like I’d owned them for 20 years. Whether you visit in person or shop online, trust me: The ShoeMart is the real deal. Your feet (and future self) will thank you. About The ShoeMart: The Shoe Mart in Norwalk, Connecticut is a well-known, family-owned shoe store with a long-standing reputation for quality footwear and personalized service. Here's a brief history: • Founded in 1956, The Shoe Mart was started by the Zapatka family and has remained a family-run business for decades. • It began as a small, local shoe store, but quickly gained popularity in the Fairfield County area for its focus on comfort, fit, and premium brands. • Over time, it expanded into one of the largest independent shoe stores in New England, with a massive inventory that includes popular comfort brands like New Balance, Clarks, SAS, Birkenstock, and many orthopedic and specialty footwear options. • The Shoe Mart became especially well known for its New Balance selection, including hard-to-find widths and sizes, and even some exclusive styles. • In addition to in-store service,

Jan Capek (JC)

5 months ago

Great shop. Every time I’ve been to Shoemart in Westport, the experience has been very positive. Lance has always taken his time with me—never rushed, always helpful, and genuinely focused on finding the right pair rather than just making a sale. That's why on one occasion I walked away with three unexpected pairs, and on another I leave empty-handed. I like coming back.